Description: 


No picture from Visualizer in Designer interface. Video wall display is grayed.



Reason:


1) Polywall Visualizer component does not started

2) Room ID, Display ID or Server path is wrong in Visualizer settings

3) Display ID is wrong in Server settings

4) Port 8086-8087 is blocked or occupied by third party software


Solution:


1) Check Visualizer tray icon and run it.


2) Open Visualizer Settings and check that Room ID, Display ID and Server Path is correct


3) Open Server Settings and check that Display ID is correct. It should be the same as in Visualizer Settings


4) Open ports 8086-8087 in firewall or check that its not occupied. For example, it can be Java services, you can check it in Resource Monitor.